Job Specifics
Role: Sales and Customer Service Manager; Organisation: IWG
Where: Brentwood, UK
Type of Job: Full-time
Pay and Benefits: Up to £40,000 in total compensation (base pay, commission, bonuses, and flexible benefits)
No degree is required for education.
Date of Post: August 28, 2025
Mode of Application: Online through IWG Careers
Are you trying to find a sales manager or customer service representative jobs in UK in 2025? IWG, Brentwood, a world leader in flexible workspace solutions, is offering you an exciting opportunity through CareerConnectly. With salary, commission, and benefits, this full-time position offers a competitive total package up to £40,000. You will supervise centre operations, manage a small team, provide exceptional customer service, and boost sales as a Customer Services and Sales Manager. This position offers exceptional career advancement with a company that operates 3,400+ centres worldwide if you have experience in sales management, business development, or customer service leadership. Join IWG to further your career in sales and customer service management while helping to shape workplaces of the future.
Description of the Job
The core of IWG’s rapidly expanding operations is the Customer Services and Sales Manager position. You will be in charge of overseeing the Brentwood center’s overall operations, making sure that customers receive excellent service, and increasing sales. In this exciting position, you will oversee day-to-day operations, give prospects tours, upsell services, and guide a small team to achieve excellence. Your top priority will be to make sure clients receive top-notch service and end up serving as IWG brand ambassadors.
Principal Duties
Oversee and manage the center’s daily operations and performance.
Provide outstanding customer service and efficiently respond to client enquiries.
Show potential customers around and give them presentations.
Increase sales by taking advantage of cross-selling and upselling opportunities.
Make sure the services and workspace quality satisfy IWG requirements.
Motivate and lead a small group of people to meet performance goals.
Overcome obstacles and guarantee efficient operations on-site.
Proficiency and Experience
Prior sales, customer service, or team management experience (preferentially in the retail, hospitality, or workspace sectors)
Excellent commercial and sales abilities with a track record of hitting goals
Outstanding leadership, problem-solving, and communication abilities
Strong, motivated, and able to operate in a fast-paced setting; passion for providing exceptional customer satisfaction
Advantages
Competitive total pay (salary + commission + benefits) of up to £40,000
Large and attainable quarterly rewards
Outstanding chances for training, growth, and advancement
Access to a variety of adaptable benefits (financial, physical, and mental health)
Work-life harmony with social hours
Professional development in a multinational corporation with more than 3,400 locations worldwide
Concerning IWG
With more than 3,400 locations worldwide, IWG is a leader in flexible workspace solutions. IWG is leading the way in the future of work, having 80% of the Fortune 500 as clients. The company offers exciting career opportunities all over the world and is dedicated to sustainability, innovation, and employee development.
How to Use It
Use the IWG Careers portal to submit a direct application.