Customer Services and Sales Manager Jobs in UK – IWG, Brentwood

Job Specifics

Role: Sales and Customer Service Manager; Organisation: IWG
Where: Brentwood, UK
Type of Job: Full-time
Pay and Benefits: Up to £40,000 in total compensation (base pay, commission, bonuses, and flexible benefits)
No degree is required for education.
Date of Post: August 28, 2025
Mode of Application: Online through IWG Careers

Customer Services and Sales Manager – IWG, Brentwood, jobs in UK

Are you looking for a sales manager or customer service representative job in the uk that combines leadership, customer engagement, and revenue growth? IWG in Brentwood is hiring a Customer Services and Sales Manager jobs in uk, offering a full-time role with a competitive compensation package of up to £40,000, including base salary, commission, bonuses, and flexible benefits. This is an excellent opportunity to grow your career with a world leader in flexible workspace solutions.

IWG operates more than 3,400 workspace centres globally and works with clients ranging from small businesses to major corporations, including many in the Fortune 500. If you are passionate about sales, leadership, and customer success, this position could be the next big step in your professional journey

About the Role of customer services and sales manager

As a Customer Services and Sales Manager jobs in uk at IWG, you will be responsible for ensuring smooth day-to-day operations, delivering outstanding customer service, and driving revenue growth at the Brentwood centre.

You’ll play a key role in shaping client experiences, leading a small team, and building strong relationships with both existing and prospective customers. Your success in this role will help position IWG as the preferred provider of flexible workspace solutions in the region.

Core Responsibilities of  Customer Services and Sales Manager jobs in uk

In this multi-faceted role, your primary duties will include:

• Managing Centre Operations: Oversee all aspects of the Brentwood workspace centre, ensuring daily tasks and performance standards are met.
• Delivering Exceptional Customer Service: Respond promptly and professionally to customer enquiries, concerns, and feedback to maintain high satisfaction levels.
• Sales and Business Development: Actively engage with potential clients, provide facility tours, and showcase IWG services and flexible workspace options.
• Upselling and Cross-Selling: Identify opportunities to increase revenue through additional services and upgrades tailored to customer needs.
• Team Leadership: Mentor, motivate, and manage a small team to achieve performance goals and deliver excellent service.
• Operational Excellence: Ensure that all workspace facilities meet IWG’s quality standards and that any challenges are resolved quickly and efficiently.

This role requires a proactive and customer-centric mindset, as well as the ability to operate confidently in a fast-paced environment

Required Skills & Experience

To succeed as a Customer Services and Sales Manager, you should demonstrate:

• Sales or Customer Service Experience: Ideally from the retail, hospitality, workspace, or business services sector.
• Leadership Skills: Experience leading small teams, with the ability to support and motivate staff.
• Commercial Acumen: A strong track record of understanding customer needs and achieving sales targets.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving Ability: Capacity to think critically and resolve issues effectively.

Prior work in a people-focused, results-driven environment will be highly beneficial.

Benefits & Perks

IWG offers a compelling package designed to support your professional and personal wellbeing. Benefits include:

• Total Compensation up to £40,000 – including base salary, commission, and bonuses
• Quarterly Incentive Programs – achievable rewards for excellent performance
• Career Growth Opportunities – training and development pathways within a global organization
• Flexible Benefits – including options for wellness, financial support, and work-life balance
• Supportive Work Culture – collaborative team environment with social and networking opportunities

How to Apply

Ready to take the next step in your career? Use the official IWG Careers portal to submit your application online. Make sure your CV highlights your customer service skills, sales achievements, leadership experiences, and motivation for this exciting role.

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