Senior Claims Representative Jobs in US – Liberty Mutual Insurance
Job Specifics
Organisation: Liberty Mutual Insurance
Location: United States (office/remote hybrid)
Date of Post: August 27, 2025
Type of Job: Full-time
Level of Position: Associate Claims Specialist (Grade 10) or Senior Claims Representative (Grade 9)
Pay Range: Competitive, depending on location, certifications, experience, and skills
Senior Claims Representative Jobs in US – Liberty Mutual Insurance
Are you searching for the latest Senior Claims Representative jobs in the US with a reputable insurance company that values professional growth, flexibility, and employee wellbeing? Liberty Mutual Insurance, one of the largest and most trusted insurers in the United States, is hiring experienced professionals for roles as Senior Claims Representative (Grade 9) and Associate Claims Specialist (Grade 10).
This full-time, hybrid position (remote + office) offers the opportunity to manage auto insurance and property damage claims, investigate coverage, and negotiate fair settlements while building strong relationships with customers and internal teams.
If you have experience in claims handling, insurance customer service, or claims adjustment, this is a valuable opportunity to advance your career with a company known for its employee support, learning programs, and long-term career paths.
About the Role
As a Senior Claims Representative, you will be responsible for managing the complete lifecycle of auto and property damage claims. You will investigate incidents, determine policy coverage, assess damages, set reserves, and negotiate settlements within your authority limits.
This role requires strong communication skills, attention to detail, and the ability to work across multiple systems while maintaining accurate documentation. Liberty Mutual’s hybrid work model allows employees to benefit from remote flexibility while still engaging with office teams for collaboration and support.
Key Responsibilities
In this role, your daily responsibilities will include:
- Investigating and evaluating auto and property damage claims using internal and external resources
- Communicating directly with insured clients, claimants, agents, and internal departments
- Reviewing policy terms to determine coverage eligibility
- Setting and adjusting claim reserves when necessary
- Negotiating settlements within your designated authority level
- Preparing or reviewing repair estimates for property and vehicle damage
- Taking statements and collaborating with SIU (Special Investigation Unit), subrogation, and appraisal teams
- Identifying possible fraud cases or recovery opportunities
- Maintaining thorough documentation throughout the claim process
You will be expected to deliver fair, timely, and accurate claim resolutions while ensuring full compliance with company guidelines and legal regulations.
Required Qualifications
Liberty Mutual is seeking candidates who demonstrate:
✔ High school diploma or equivalent (Bachelor’s degree preferred)
✔ 1–2 years of experience in insurance, claims handling, or related customer service roles
✔ Strong communication and negotiation skills
✔ Ability to multitask and manage digital claim systems efficiently
✔ Licensing may be required depending on state regulations
Experience as a claims adjuster, insurance customer service representative, or property/auto claims handler will be highly advantageous.
Benefits and Compensation
Liberty Mutual is known for offering one of the most comprehensive benefits packages in the insurance industry. Employees enjoy:
- Competitive salary with performance bonuses
- Paid insurance education, certifications, and training programs
- Health, dental, and vision coverage
- Retirement savings plans and financial wellbeing programs
- Generous paid time off and family leave policies
- Hybrid work flexibility (remote + office collaboration)
- Employee Resource Groups (ERGs) that promote inclusion and diversity
- Continuous learning and career advancement opportunities
Why Work at Liberty Mutual?
Liberty Mutual has built a reputation for integrity, innovation, and employee support for over a century. With operations across the United States and globally, the company focuses on delivering exceptional insurance solutions while fostering an inclusive workplace where employees can thrive.
The company’s hybrid work model supports work-life balance while maintaining a strong team culture. Employees are encouraged to pursue certifications, leadership training, and career development programs.
How to Apply
Interested parties may apply directly through Liberty Mutual Careers.
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